West Smethwick Contact Centre…So that parenting needn’t end when a partnership does.

Local contact centre:

West Smethwick Contact Centre
St Pauls Road
B66 1EX
0121 558 6796

What is a child contact centre?

Child contact centre’s are safe, friendly and neutral places where children of seperated families can spend time with one or both parents and sometimes other family members. They are child-centred environments that put the needs of the children first.

We offer supported contact sessions, which varies from a supervised contact. A worker is always present but is unable to complete reports on what happens during contact. Attendance records are kept and can be shared where necessary.

As its a relaxed family friendly environment more than one family contact could be taking place. The room is spacious and offers a wide range of activities.

NACCC Accreditation

West Smethwick Contact Centre is accredited by the National Assocation of Child Contact Centres (NACCC).

NACCC provides an endorsed accreditation process which shows that all child contact centres work to agreed and approved national standards, which ensure that families using the child contact centres are safe and well cared for. If you would like more information about NACCC please contact:

Tel – 0845 450 0280 (0115 948 4557 cheaper from your mobile)

Email – contact@naccc.org.uk

How are contact sessions arranged?

Before contact sessions begin we require a referral. The referral can be made by yourself, a social worker, a solicitor, family mediator, CAFCASS Officer, or by a court order.

The person making the referral fills out a referral form and sends it to the Centre Coordinator. We will arrange pre-visits whereby parents/family members and their child/children come and see the centre before the first arranged contact. This will allow the Coordinator to complete relevant paperwork and get to know families better. This will also be an opportunity for families to get to know the centre and the staff, which will hopefully make the first contact easier.

For further information please access our leaflet or contact us directly on 0121 558 6756.

Opening hours

Saturday Morning 10am – 12pm

One afternoon in the week from 3.30pm-5.30pm. (we can be flexible on these opening hours.)


There is a small charge for this service and this can be discussed upon request.

Contact us


Monday – Friday – 0121 558 6796

Saturday mornings – 0121 565 3209